The Handbook of Customer Satisfaction and Loyalty Measurement (3rd Ed.)
Auteurs : Hill Nigel, Alexander Jim
![Couverture de l’ouvrage The Handbook of Customer Satisfaction and Loyalty Measurement](https://images.lavoisier.fr/couvertures/1318187559.jpg)
Date de parution : 06-2024
17.4x24.6 cm
Date de parution : 09-2006
17.4x24.6 cm
Thèmes de The Handbook of Customer Satisfaction and Loyalty... :
Mots-clés :
Aim; survey; Customer Satisfaction Measurement; retention; Customer Satisfaction; exploratory; Customer Retention; research; Customer Perception Surveys; commitment; Customer Survey; perception; PFIs; surveys; Follow; telephone; Customer Satisfaction Survey; interview; Dissatisfaction; quota; Telephone Interviews; Committed Customers; Self-completion Questionnaires; Customer Supplier Relationship; CSM; Hold; DMU Member; Retention Indicator; UK Bank; Exploratory Research; Lifetime Customer Values; PIMS; Delivery Reliability; Supplier’s Performance; Weekly Food Shop