Measuring Business Excellence Routledge Advances in Management and Business Studies Series
Auteur : Kanji Gopal K.
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Chapter 1: Review of Business Excellence
Chapter 2: Forces of Excellence in Kanji's Business Excellence Model
Chapter 3: Understanding and Pitfalls of Business Excellence
Chapter 4: Leadership is Prime
Chapter 5: Measuring Business Excellence
Chapter 6: Kanji Business Scorecard
Chapter 7: Excellence in Business Excellence Models: a Comparison of EFQM and KBEM Methodologies
Chapter 8: Kanji's Business Excellence Model for a European Organization
Date de parution : 12-2001
15.6x23.4 cm
Date de parution : 06-2015
15.6x23.4 cm
Thèmes de Measuring Business Excellence :
Mots-clés :
continuous; improvement; customer; satisfaction; cycle; external; internal; tqm; principle; deming; KBEM; BE; TQM Factor; Kanji’s Business Excellence; BEI; Latent Variable Structural Model; EFQM Excellence Model; Kanji's Business; C4 C5 C6 C7 C8; MBNQA Criterion; TQM Principle; MBNQA Model; Deming Application Prize; EFQM Model; Business Process; PLS Method; Outer Coefficients; Business Scorecard; Manifest Indicator Variables; Deming Prize; TQM Process; Assessor Group; Manifest Variables; Latent Variables; Key Organizational Areas